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3 Benefits of Modern Service Management

The world is becoming digital. As technology is becoming rooted in society, organizations need to prepare themselves for a new way of working. Businesses and professionals have looked at ITIL® as their guiding light to support organizations and with the evolution of
ITIL, ITIL 4 is here to navigate organizations into the modern age. Modern service management is designed around ITIL practices, incorporating additional speed, agility and automation to support rapidly changing business needs.

Infographic: Where Are You On The ITIL Learning Journey

Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach. Download our infographic for a closer look at the ITIL learning journey.

Seven Guiding Principles of ITIL 4

ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.

FAQs: Transitioning from ITIL v3 to v4

ITIL 4, the most anticipated update in ITIL history, is coming soon.

For those of you who are already progressing deep into ITIL v3 there is path to transition to ITIL 4 without having to start from square one. The ITIL Managing Professional Transition Module covers the core elements from the ITIL Managing Professional stream. There is a mandatory training element and exam associated with this module, enabling you to transition your existing designations into the new ITIL 4 certification scheme. Successful completion of this module provides you with the ITIL Managing Professional designation.

What's New with ITIL v4?

The latest version of the popular ITSM framework will be released in 2019 - what does that mean for you?

"ITIL V4, the latest version of the world’s most popular ITSM framework, is scheduled to be released in Q1 of 2019. Announced nearly two years ago at the itSMF USA Fusion 2017 conference, the new ITIL update will focus on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean. ITIL V4 is being developed by a team of more than 150 industry experts contributors and writers, along with a new ITIL Development Group consisting of more than 2000 members representing many of the largest organizations in the world.

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