In today’s world of tight budgets, delayed projects, and constant staff reductions, IT executives are looking for different ways to run their departments. Having technical competence is not enough. IT organizations must focus not only on technology, but people and process as well.
IS YOUR BUSINESS THINKING ABOUT IMPLEMENTING ITIL YET?
IT SERVICE DESK PLAYS A SIGNIFICANT ROLE IN THE DAY-TO-DAY OPERATIONS OF ANY ORGANIZATION
Improving the technical and customer service skills of your Service Desk is vital to productivity and to the overall customer experience, as a company’s Service Desk sits at the front-line of customer care and, in turn, becomes of the face of the organization. To improve Service Desk skills, consider the following 3 tips:
CLOUD COMPUTING HAS SIMPLIFIED SOME ITIL PROCESSES
How do you implement ITIL in the cloud? How do you use the ITIL framework to manage the cloud?There seems to be great interest in deploying IT service management tools in the cloud, and ITIL can be adapted to continue to manage IT, regardless of the platform.
Learn ITIL Basics AND HOW IT CAN HELP YOUR BUSINESS
What is ITIL? This commonly used term has been thrown around for years, yet many businesses are still facing trouble understanding what ITIL is and can do for their organization.
ITIL is about Service Management in IT. When an IT department introduces a new service into an organization, ITIL is the complete thought process before and after. It deals with the planning, researching, implementing, and testing of a new process. This process allows companies to attain value in the services they are or will be providing to their customers.
FOR BETTER SERVICE MANAGEMENT
ITIL is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. This process has transformed IT departments for years now, helping companies become more streamlined to achieve organizational success. Since IT Service Management has adopted these practices, ITIL has proven successful in helping with everything from procedures, tasks, and checklists, to the measurable outcomes needed to deliver value within organizations.