ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.
The guiding principles provide a comprehensive and holistic vision of how a service/service-management organization should manage
and execute its work. These principles of ITIL4 include:
- Start Where You Are
- Keep it Simple and Practical
- Optimize and Automate
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Focus on Value
- Think and Work Holistically
Click Here to Download the Full Infographic for & Guiding Principles of ITIL 4
ITIL 4, the most anticipated update in ITIL history, is coming soon. New Horizons, as a Global Best Practice Strategic Partner with AXELOS, is on the leading edge of this evolutionary release. There is no better training provider to help you leverage all that ITIL 4 has to offer. Learn more about new ITIL4 training, both online and in person with these upcoming courses.
ITIL 4 Foundation (2 Day Training Course)
This course begins your ITIL 4 journey, enabling you to understand a new way to look at IT Service Management through the holistic view of a Service Value System (SVS).
- This essential course prepares you for the Foundation Certificate in ITIL 4.
- This course includes an Exam Voucher for the Foundation Certificate in ITIL 4 and a digital copy of the official ITIL 4 Foundation manuscript.
ITIL Managing Professional (ITIL MP) Specialist Modules
This stream targets IT practitioners working within technology and digital teams, providing the knowledge and skills needed to run successful IT projects, teams and workflows. There are three specialist modules, plus one ITIL Strategist module that bridges both Specializations:
- Create, Deliver & Support
- Drive Stakeholder Value
- High Velocity IT
- Direct, Plan and Improve (IT Strategist Module)
- All 4 must be completed to obtain the ITIL Managing Professional designation.
- ITIL 4 Foundation is a prerequisite.
ITIL Strategic Leader (ITIL SL) Specialist Modules
This stream focuses on the value of ITIL, not just for IT Operations, but for all digitally enabled services. An ITIL Strategic Leader demonstrates a clear understanding of how IT influences and directs business strategy. There are two modules in this stream, one being the bridge ITIL Strategist module and the other being the ITIL Leader module:
- Direct, Plan and Improve (IT Strategist Module)
- Digital and IT Strategy (ITIL Leader Module)
- Both modules must be completed to obtain the ITIL Strategic Leader designation.
- 3 years of managerial experience, along with completion of ITIL 4 Foundation, are prerequisites to this stream.
ITIL training and certifications are essential to maintaining the service you expect your team to provide, keeping projects on time and under budget. Contact us today to speak to an ITSM Expert about the right development plan to move your organization forward.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Editor's Note: This post was originally published in February 2019 and has recently been updated and revised for accuracy and comprehensiveness.