ITIL V4, the latest version of the world’s most popular ITSM framework, was released in February of 2019. Announced nearly two years ago at the itSMF USA Fusion 2017 conference, the new ITIL update focuses on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean. ITIL V4 was developed by a team of more than 150 industry experts contributors and writers, along with a new ITIL Development Group consisting of more than 2000 members representing many of the largest organizations in the world.
ITIL is the industry standard for ITSM best practices, focused on aligning the needs of the business with IT services. ITIL processes and best practices have been a powerful tool for organizations to maintain and improve their service management for decades.
Two of the biggest criticisms of ITIL, though, have been its relationship with the ITSM community and failure to keep up with recent trends in software development and IT operations. ITIL V4 addresses these by making this update community-driven and identifying Agile, DevOps, and Lean as key focus areas for integration with traditional ITIL best practices. And ITIL V4 suggests services management best practices in context of trends such as the cloud.
ITIL 4 offers a major overhaul, providing an agile, felxible, and customizable ITIL that's ideal for the constantly shifting world of the modern workplace. With unique challenges such as cloud computing or increasing cyberattacks, ITIL 4 encourages collaboration, communication, and a more efficient and effective IT service management strategy.
While ITIL 4 provides many advantages over the previous edition, ITIL 3 certifications remain valid. But if you're seeking to enter the world of IT service management or keep your skills razor sharp, ITIL 4 is the way to go.