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6 Ways Automation Changes How IT Manages Service and Delivery

Enter the not so scary age of Automation. Automation helps organizations eliminate defects and redundancies, freeing up you and your team to be more productive with their time and contributions. Here are six ways businesses, including New Horizons Learning Group, are taking advantage of automation for IT service management.

The Top 10 Growing Skills for IT Service Management Professionals

Technology and business processes are changing at a rate quicker than ever before. In fact, the next 25 years will experience technology innovation and change at four times the rate of the entire 20th centuryManaging the complexity of business' Information Technology is critical to an organization’s success. We've identified the top 10 skills you’ll need to be successful in the years ahead. Download the full infographic 10 Skills for ITSM Pros.

3 Benefits of Modern Service Management

The world is becoming digital. As technology is becoming rooted in society, organizations need to prepare themselves for a new way of working. Businesses and professionals have looked at ITIL® as their guiding light to support organizations and with the evolution of ITIL, ITIL 4 is here to navigate organizations into the modern age. Modern service management is designed around ITIL practices, incorporating additional speed, agility and automation to support rapidly changing business needs.

5 Signs You and Your Team Could Use Some IT Training

changing IT trends can create unforeseen training needs

Having a career in IT is an ongoing commitment. Technicians, systems administrators and others have to regularly refresh and expand their skill sets since the technologies they work with can change rapidly in only a few years.


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