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6 Steps to Communicating Across Your Organization

Effective communication within an organization serves as the foundation for development and planning. It promotes the distribution of information, motivates, and encourages socializing. Without an established line of communication, your organization can suffer from misunderstandings and non-responsiveness that penetrate every level of operation. This issue is more than frustrating; it’s costly. Fortunately, there are 6 steps to help employees and managers effectively communicate to their teams and across their organizations.

Tech Jobs that Will Lead the Way in 2019

As technology adoption continues to grow, tech jobs continue to boom

Much of the growth in the U.S. economy over the past year has been due to gains in the technology sector, a trend that was reflected in PayScale’s worker survey data. Of the 10 fastest growing jobs in our crowdsourced salary data, half were in technology professions. We saw the largest increase in full stack software developers in 2018, with a 572 percent increase in respondents compared to 2017. There is intense demand for highly skilled tech workers across industries.

What's New with ITIL v4?

The latest version of the popular ITSM framework will be released in 2019 - what does that mean for you?

"ITIL V4, the latest version of the world’s most popular ITSM framework, is scheduled to be released in Q1 of 2019. Announced nearly two years ago at the itSMF USA Fusion 2017 conference, the new ITIL update will focus on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean. ITIL V4 is being developed by a team of more than 150 industry experts contributors and writers, along with a new ITIL Development Group consisting of more than 2000 members representing many of the largest organizations in the world.

LinkedIn CEO Confirms Skills Gap: Business Skills & Communications

On 4/19, LinkedIn CEO Jeff Weiner confirmed the results of their Skills Gap report in an interview with CNBC. In addition to what analysts expected in the form of STEM jobs lag (specifically things like Mobile Software Engineer) Weiner also highlighted the serious supply/demand imbalance in Business Skills and Communications.

3 Tips to Improve Your Service Desk

IT SERVICE DESK PLAYS A SIGNIFICANT ROLE IN THE DAY-TO-DAY OPERATIONS OF ANY ORGANIZATION

Improving the technical and customer service skills of your Service Desk is vital to productivity and to the overall customer experience, as a company’s Service Desk sits at the front-line of customer care and, in turn, becomes of the face of the organization. To improve Service Desk skills, consider the following 3 tips:

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