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The Top 10 Growing Skills for IT Service Management Professionals

Technology and business processes are changing at a rate quicker than ever before. In fact, the next 25 years will experience technology innovation and change at four times the rate of the entire 20th centuryManaging the complexity of business' Information Technology is critical to an organization’s success. We've identified the top 10 skills you’ll need to be successful in the years ahead. Download the full infographic 10 Skills for ITSM Pros.

6 Leadership Styles That Get Results

Are You Implementing Them All?

Daniel Goleman, author of Leadership that Gets Results, developed research that suggests the most effective executives use a collection of distinct leadership styles, each in the right measure, at just the right time. This adaptability is tough to put into practice, but pays off when executed. Best part, it can be learned.

Are We Too Late for Leadership and Development?

The average age that managers get leadership training is 42, which is about ten years after they begin supervising people. 95% of employers believe leadership development should begin by the age 21. This means that we begin to train leaders 21 years too late. WorkTrends found that companies that scored the highest in offering their employees training and development were 40% higher in employee engagement scores than those companies that scored the lowest in their T & D offerings. A 2014 University of North Carolina Kenan-Flagler Business School study in conjunction with the Human Capital Institute found that 85% of executives surveyed said there was an “urgent need to step up leadership development.” So how do we prepare our organization to build effective leaders?

3 Benefits of Modern Service Management

The world is becoming digital. As technology is becoming rooted in society, organizations need to prepare themselves for a new way of working. Businesses and professionals have looked at ITIL® as their guiding light to support organizations and with the evolution of ITIL, ITIL 4 is here to navigate organizations into the modern age. Modern service management is designed around ITIL practices, incorporating additional speed, agility and automation to support rapidly changing business needs.

How will Big Data and Machine Learning Impact  Your Business in 2019?

From self-driving cars to online shopping recommendations, artificial intelligence systems like machine learning are reshaping the way industries use data. But are these new technologies realistic for every business? Learn how you can leverage big data and machine learning to gain a competitive edge in 2019 and beyond.

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