Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach. Download our infographic for a closer look at the ITIL learning journey.
ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.
3 Key Elements to making sound business decisions
Whether you are a business owner, manager, or aspiring leader, you must possess strong business acumen. It’s the ability to be keen and quick in understanding and dealing with business situations that will lead to a good outcome. Some may call it business savviness or business sense. How can leaders with high business acumen make the right decisions under such uncertainty and risks?
Comparing AWS, Azure, and Google Cloud
With so many features and services to consider, comparing these three cloud giants is complicated. Find out how Amazon Web Services (AWS), Microsoft Azure and Google Cloud IaaS and PaaS platforms stack up in this head-to-head comparison.
We’ll cover seven categories to consider before choosing a cloud provider for your business.
How Senior Managers Can Use Wisdom and understanding to Lead Others
There are leaders and there are leaders of excellence! We can all lead by example in many ways - a leader creates vision for the future, motivates, inspires, influences, and coaches teams to effectively accomplish goals. Some may say that leaders of excellence bring the best elements of our world together. Leaders of excellence are grounded like the earth to serve others, use fire to ignite the passion of their team, and are cool as the wind to provide the calm in the storm.
“Leaders of excellence understand the importance of their teams and commit to serve them.”