ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.
ITIL 4, the most anticipated update in ITIL history, is coming soon.
Editor's Note: This post was originally published November 2018 and has recently been updated and revised for accuracy and comprehensiveness.
For those of you who are already progressing deep into ITIL v3 there is path to transition to ITIL 4 without having to start from square one. The ITIL Managing Professional Transition Module covers the core elements from the ITIL Managing Professional stream. There is a mandatory training element and exam associated with this module, enabling you to transition your existing designations into the new ITIL 4 certification scheme. Successful completion of this module provides you with the ITIL Managing Professional designation.
There are more than half a million IT job openings in the United States alone. Organizations like yours are constantly faced with how to identify candidates that could be the right fit. But what about your current team? They have valuable industry and company knowledge, are their IT skills keeping up with your rapid changing needs?
The average age that companies train managers to lead is 42, which is about ten years after they begin supervising people. 95% of employers believe leadership development should begin by the age 21. This means that we begin to train leaders 21 years too late. WorkTrends found that companies that scored the highest in offering their employees training and development were 40% higher in employee engagement scores than those companies that scored the lowest in their T & D offerings. A 2014 University of North Carolina Kenan-Flagler Business School study in conjunction with the Human Capital Institute found that 85% of executives surveyed said there was an “urgent need to step up leadership development.” So how do we prepare our organization to build effective leaders?
The world is becoming digital. As technology is becoming rooted in society, organizations need to prepare themselves for a new way of working. Businesses and professionals have looked at ITIL® as their guiding light to support organizations and with the evolution of ITIL, ITIL 4 is here to navigate organizations into the modern age. Modern service management is designed around ITIL practices, incorporating additional speed, agility and automation to support rapidly changing business needs.