Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach. Download our infographic for a closer look at the ITIL learning journey.
ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.
ITIL 4, the most anticipated update in ITIL history, is coming soon.
Editor's Note: This post was originally published November 2018 and has recently been updated and revised for accuracy and comprehensiveness.
For those of you who are already progressing deep into ITIL v3 there is path to transition to ITIL 4 without having to start from square one. The ITIL Managing Professional Transition Module covers the core elements from the ITIL Managing Professional stream. There is a mandatory training element and exam associated with this module, enabling you to transition your existing designations into the new ITIL 4 certification scheme. Successful completion of this module provides you with the ITIL Managing Professional designation.
Cisco announced a significant evolution of their certification tracks, set to release February 24, 2020. These changes will address the needs of the modern network, requiring both infrastructure and software expertise. This is Cisco’s biggest change to certifications in 25 years. New recommended training courses will be released in the coming months ahead of the new certification releases. Here is everything we know about changes to CCNA, CCNP, CCIE and the New DevNet Certification Track.