New Horizons Blog and Resources

“New Horizons is proud to partner with such a distinguished organization as AXELOS”, explains Bryan Ochs, Vice President, Global Products and Programs for New Horizons. “This designation is a reflection of our strategic commitment to AXELOS to leverage the massive New Horizons footprint to place ourselves on the leading edge of bringing PRINCE2 and RESILIA to America. In addition, we will continue to drive through our over 300 worldwide centers the very successful ITIL portfolio and other new releases from AXELOS.”

Business Intelligence is a powerful and useful concept that, like the data it analyzes, is always changing. 

New technologies, cloud data, even hours spent with the data can help or hinder your next move. If you use effective business intelligence training in your organization, you can improve the decision making processes at all levels of management and improve the strategic management process. There are 3 top trends coming to Business Intelligence to keep a look out for: Cloud Analytics, New Technologies, and Data Visualization as Norm. 

Did you know that 44% of your customers share their grievances about your products via Social Media? And 57% prefer to search online to resolve customer service issues. But what is most alarming is 60% of companies do not respond to customers on Social Media, even when asked a direct question.

Integrating social media into the contact center as a core customer interaction channel is a relatively may be a new idea for government agencies, but commercial enterprises are already recognizing this as the way forward. A recent blog by contact center analysts DMG Consulting projected that “within five years, the number of relevant social media interactions will be equal to the number of phone interactions, with 70 to 80 percent being service-oriented and requiring attention.”

Cybersecurity is incredibly important these days, especially to the business sector. With so many prominent names hitting the headlines after having customer information stolen, it's no surprise so many administrators are terrified at the thought of a data breach. This fear isn't unfounded, either. A study conducted by Centrify found that around 66 percent of customers in the U.S. would likely halt any interaction with a company that's officially been hacked.