New Horizons Blog and Resources

Business Intelligence is a powerful and useful concept that, like the data it analyzes, is always changing. 

New technologies, cloud data, even hours spent with the data can help or hinder your next move. If you use effective business intelligence training in your organization, you can improve the decision making processes at all levels of management and improve the strategic management process. There are 3 top trends coming to Business Intelligence to keep a look out for: Cloud Analytics, New Technologies, and Data Visualization as Norm. 

Did you know that 44% of your customers share their grievances about your products via Social Media? And 57% prefer to search online to resolve customer service issues. But what is most alarming is 60% of companies do not respond to customers on Social Media, even when asked a direct question.

Integrating social media into the contact center as a core customer interaction channel is a relatively may be a new idea for government agencies, but commercial enterprises are already recognizing this as the way forward. A recent blog by contact center analysts DMG Consulting projected that “within five years, the number of relevant social media interactions will be equal to the number of phone interactions, with 70 to 80 percent being service-oriented and requiring attention.”

The current challenges facing traditional colleges and universities, including higher tuition, budget cuts, and course shortages, have caused many students to search for alternatives. With nearly three million students currently enrolled in fully online degree programs and six million taking at least one online course as part of their degree program, online education has clearly become one of the most popular higher education alternatives. The continually improving reputation of online learning has also helped fuel its expansion, as initial skepticism has faltered in the face of evidence that shows that online learning can be just as effective as face-to-face education. All of this means that students, from working professionals to recent high school graduates, find many reasons to take all or some of their courses online. Below are 10 advantages to online learning.