ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.
The guiding principles provide a comprehensive and holistic vision of how a service/service-management organization should manage
and execute its work. These principles of ITIL4 include:
Click Here to Download the Full Infographic for & Guiding Principles of ITIL 4
ITIL 4, the most anticipated update in ITIL history, is coming soon. New Horizons, as a Global Best Practice Strategic Partner with AXELOS, is on the leading edge of this evolutionary release. There is no better training provider to help you leverage all that ITIL 4 has to offer. Learn more about new ITIL4 training, both online and in person with these upcoming courses.
This course begins your ITIL 4 journey, enabling you to understand a new way to look at IT Service Management through the holistic view of a Service Value System (SVS).
This stream targets IT practitioners working within technology and digital teams, providing the knowledge and skills needed to run successful IT projects, teams and workflows. There are three specialist modules, plus one ITIL Strategist module that bridges both Specializations:
This stream focuses on the value of ITIL, not just for IT Operations, but for all digitally enabled services. An ITIL Strategic Leader demonstrates a clear understanding of how IT influences and directs business strategy. There are two modules in this stream, one being the bridge ITIL Strategist module and the other being the ITIL Leader module:
ITIL training and certifications are essential to maintaining the service you expect your team to provide, keeping projects on time and under budget. Contact us today to speak to an ITSM Expert about the right development plan to move your organization forward.
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Editor's Note: This post was originally published in February 2019 and has recently been updated and revised for accuracy and comprehensiveness.