As technology becomes embedded with nearly every level of business, IT service management is increasingly vital. Customers demand better features and reliability. IT service management professionals can't just keep things running, they need to prepare for the future.
Modern ITSM workers should focus on innovation, seeking ways to strategically collaborate and make decisions. With technology's ubiquity, ITSM professionals can capitalize on creative solutions to drive the company and become business leaders.
92% of ITSM Professionals agree they will need a much stronger strategic vision aligned to the wider business
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