Genaro has over 30 years of business and educational field experience and over 15 years of experience as a trainer. He didn’t anticipate being a career trainer at first but had long enjoyed teaching his co-workers and other staff on
how to use common office software as well as propriety programs.
He uses his real-world experience as examples to further explain the theoretical concepts in his classes. He doesn’t believe that his obligation to his students ends when the class does, and enjoys remaining in contact with them to help address any questions that
pop up after class. "I introduce myself and get to know every student in the class, whether online or not, to let me know their expectations of the class, and then I try and apply that day's lesson to their expectations."
“When I can pass on my knowledge to our future, no matter the age, and they can apply this to better themselves, that to me is priceless.” This mindset is why he is one of our more popular trainers. He teaches through all three of our modalities: traditional classroom environments, Online Live virtual training (OLL), and dedicated On-sites.
He is a strong instructor with many skills and specialties, such as:
- Microsoft Office Specialist
- Organizational Skills
- Customer Service
- Creative Problem Solving
- Email Etiquette
- Excellence in Service
- Coaching and Mentoring
Our instructors are award winning trainers making them some of the best trainers in the world. They routinely receive high marks from their students, and work to provide top-notch training. Each of our instructors is certified in the classes they teach, and that goes for every single class! Click here to read about other New Horizons instructors and team members.