ITIL V4, the latest version of the world’s most popular ITSM framework, was released in February of 2019. Announced nearly two years ago at the itSMF USA Fusion 2017 conference, the new ITIL update focuses on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean. ITIL V4 was developed by a team of more than 150 industry experts contributors and writers, along with a new ITIL Development Group consisting of more than 2000 members representing many of the largest organizations in the world.