In response to the recent spread of COVID-19 Coronavirus, students and customers may have questions and concerns about in classroom learning. As with all infectious diseases such as the flu and common cold we ask that students and staff take everyday preventive measures to reduce infecting others. Since there is currently no vaccine to prevent coronavirus disease 2019 (COVID-19), it is understandable that many would want to avoid being exposed to this virus.
Current COVID-19 Corornavirus Affect on Businesses
The Centers for Disease Control and Prevention (CDC) is working across the U.S. government in the public health response to COVID-19. The CDC has posted recommendations for businesses and employers to plan, prepare and respond to the virus. According to Business Insider, the majority of people who've died from COVID-19 were elderly or had other preexisting health issues. Many of the early exposures are not resulting in death, and the outbreak numbers are updated regularly on the CDC website. Johns Hopkins University reports over 50,000 people around the world recovered from COVID-19 last week.
While monitoring the situation closely and adhering to the recommendations from the CDC, New Horizons offers the following answers to many questions students and customers may have about classroom learning. Updates will be made to this post as they happen.
Answers May Vary by Student
In some cases, the answers may vary based on your contractual requirements by funding source and type of enrollment you have as a student. These answers are broken up into our three main types of students. Use these guides to identify which answer applies to your situation.
What type of student am I?
Business Students: You are a business student if the company you work for is paying to send you to training. Typically, business students have a dedicated, local New Horizons Account Executive that can help support them. In some situations, business students can also contact their employer that has sent them for training to help manage their enrollment with New Horizons.
Consumer Students: If you are not sent by your employer for training, you are a consumer student. These students may have various funding sources including, but not limited to: self-funded, federally, state or county funding for dislocated workers (WIOA, VR&E, DoR), Veterans Administration funding (Post 9/11 GI Bill®, MyCAA). These students have worked with an Education Advisor to setup their enrollment in courses.
Cohort Students: If you are enrolled in a program to achieve any of the following certificates from the Career Development Solutions catalog with dedicated program dates and times, you are a cohort student. You worked with an Education Advisor to enroll in any of these programs:
- Office Aministrator Certificate (OACP
- Data Analyst Entry Level Certificate (DAEL)
- Data Analyst Level Two MCSA Certificate (DAEL2)
- Desktop Application Admin Certificate Program (DAACP)
- Process Management Certificate Program
- Information Technology Network Support Specialist 1 Certificate
- Information Technology Network Support Track 2 MCSA/MTA
- Information Technology Network Support Specialist 4 Certificate Security Administrator
- Information Technology Network Support Specialist 5 Certificate Security Expert
Frequently Asked Questions
Will centers shut down if the disease becomes more prevalent in our area?
There are no plans to close any of our centers, nor remove the ILT option at this time. As this situation evolves, we are keeping a close watch to CDC recommendations for protecting our communities. When necessary, New Horizons has the capabilities to move quickly to protect our students and staff with minimal disruption to business and learning opportunities.
How are we handling internal staff if they test positive / need to stay home?
We are encouraging staff to take everyday preventive actions to prevent the spread of respiratory illnesses. If a staff member is diagnosed, this will be dealt with at that time and a decision will be made.
What happens if I don’t want to go to class, can I take it online?
Business Students: Yes. Please notify your New Horizons Account Executive right away. If you do not know your Account Executive information, use the form on this page to request a method reschedule.
Consumer Students: It depends upon what your funding source allows. Please contact your Education Advisor to confirm. If you do not know who your Education Advisor is, use any of our listed contact methods including LiveChat, Phone, or Form Fill.
Cohort Students: Students must come to the center as required by program contract.
What if the class is not offered online?
All of our classes are offered online. Non-contact classes by New Horizons are known as Online Live®. Read more about the Online Live® experience here.
What if the class scheduled is an On-Site at a Company?
If there are no documented cases at the onsite, there should be no need to reschedule. If the client would like to request a virtual delivery, we will try to accommodate to the best of our ability. The easiest solution is non-contact classes via Online Live®. Read more about the Online Live® experience here. To make an On-Site rescheduling request, contact your New Horizons Account Executive. If you do not know your Account Executive information, use the form on this page to request a method reschedule.
Who do I contact if I have questions about my coursework?
Business Students: Your company’s dedicated New Horizons Account Executive. If you do not know your Account Executive information, use the following methods to contact us.
Consumer Students: Send your questions via email to firstname.lastname@example.org
Cohort Students: Send your questions via email to email@example.com
Will I be reimbursed for my class if I can’t take it online?
Business Students: We will hold your reservation for a future date. Students can request to sample an Online Live® video to become more comfortable with the platform. Make these rescheduling requests with your New Horizons Account Executive. If you do not know your Account Executive information, use the form on this page to request a method reschedule.
Consumer Students: If you choose to stop your program, your funding source will be refunded for any part of your program you do not complete.
Cohort Students: If you choose to stop your program, your funding source will be refunded for any part of your program you do not complete.
We are here to help you complete your learning goals and are confident in providing a solution for all our students and customers in this heightened environment. Please contact us directly. Our training experts are ready to work with you via any of the following channels:
- Call Us Toll Free at 1-888-825-6684 If you are hearing impaired, please contact us on our TTY Contact Number: (714) 712-1010
- LiveChat with our team of training coordinators who can answer any course questions, help you scheduled or set up a meeting on Live Chat. Open the Chat Now box at the bottom right of every page.
- Fill Out a Form on the Contact Us page. Our team will schedule a time to meet with you over a conference bridge.