ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.
The guiding principles provide a comprehensive and holistic vision of how a service/service-management organization should manage
and execute its work. These principles include:
- Start Where You Are
- Keep it Simple and Practical
- Optimize and Automate
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Focus on Value
- Think and Work Holistically
To Download the Full Infographic for & Guiding Principles of ITIL 4 Click Here.
ITIL 4, the most anticipated update in ITIL history, is coming soon. New Horizons, as a Global Best Practice Strategic Partner with AXELOS, is on the leading edge of this evolutionary release. There is no better training provider to help you leverage all that ITIL 4 has to offer.