Implementing ITIL® (Information Technology Infrastructure Library)
In today’s world of tight budgets, delayed projects, and constant staff reductions, IT executives are looking for different ways to run their departments. Having technical competence is not enough. IT organizations must focus not only on technology, but people and process as well.
ITIL is the most widely accepted approach to IT service management and is relevant to anyone involved in the delivery or support of IT services. How do you know if your business needs ITIL? How should your business begin an ITIL project? The following list should help address those questions and explain the importance of what implementing ITIL can do for your team:
#1. ITIL Lowers TCO (total cost of ownership)
Once expectations are aligned between business users and the IT department, complete services are outlined and the goals are clearly defined and established through an ITIL implementation. Being mindful of what is expected at all times reduces the wasteful time and effort of a “trial and error” approach. The business would understand what parts of the project would be supported by IT, and what parts a third party may take. Accounting for all costs upfront leaves a clearly calculated cost of ownership and is quantifiable.
#2. ITIL Provides a Roadmap for IT
Viewing a project through an IT management perspective, ITIL provides a best practices roadmap. ITIL can be accessed and utilized for all aspects of an operation, where each project can be assessed and implemented consistently from costs and services covered to the timeline and delivery milestones. IT managers can use ITIL to streamline the different services and processes, as well as identify any shortcomings with services or systems that are supported.
#3. ITIL Utilizes a Common Language
With ITIL, there is a common understanding and communication between departments. This is a huge benefit for both the business and technology providers, as there is a common language that is used. For example, if a business user needs to submit a support request, ITIL has already identified the terminology that is used for the software application, hardware, or network utilized. Once that has been established, support can then easily identify and address the issue without needed additional input to what the user’s needs are.
At New Horizons, we’re talking about workplace trends everyday—and not just with a variety of clients, but with leading vendors—about industry trends and real-life challenges. New Horizons is positioned to help businesses like yours leverage our knowledge experts to discuss strategies, implementation and troubleshooting.
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