There seems to be great interest in deploying IT service management tools in the cloud, and ITIL can be adapted to continue to manage IT, regardless of the platform.
Implementing an IT service management application in the cloud is relatively straightforward; it’s just another tool, which leverages the cloud platform. But the bigger challenge is how IT will then incorporate the tool into the larger ITIL framework to manage their cloud services.
Still, there are two possible challenges:Continuity, Availability, Service Level and Supplier Management
Change, Configuration and Security Management
Cloud services can cause heartburn for those responsible for controlling IT resources – change, configuration and security managers. IT no longer holds the keys to the secured doors of the data center. If IT makes access to resources difficult for its users and even for its own staff members. Business users and IT staff alike will bypass internal resources altogether and head for the cloud.
The pace of change will not slow. As it expands to a globally recognized framework, ITIL itself is constantly debated and revised. Perhaps the framework’s greatest strength is its promotion of continual service improvement. With this focus in mind, New Horizons can help IT organizations to adapt their change, configuration and security management processes to meet the challenges of cloud computing.
If you have any questions about implementing these practices to streamline your IT department for maximum efficiency, or to determine the best training solutions for your team, please contact New Horizons.