Our ITIL and Business Skills packages are perfect for various degrees of IT professionals. IT Infrastructure Library® (ITIL) is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to your business plan.
ITIL has been adopted by thousands of organizations worldwide. New Horizons Learning Group has the ITIL courses and training to help you earn your ITIL certifications and empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic awareness and ITIL implementation planning to the Expert level of ITIL certification. Successful completion of these courses will show you and your team how to turn the ITIL theory into practice for you to integrate into your job.
ITIL combined with the following Business Skills courses will deliver a highly focused set of practical skills ready both IT Support and Managers.
DESIGNED FOR ITIL for IT Support Staff
A person currently in an IT support position looking to advance up the ladder through developing business skills. For example: Help Desk, IT Supervisor
DESIGNED FOR ITIL for IT ManagersA person currently in an IT managing position looking to streamline their department processes. For example: CIO, IT Manager, Help Desk Manager